FAQ

 

When will my order ship?

            Your order will ship 1-3 business days after the order is placed.

What shipping carrier do you use?

            USPS

How long will my order take to arrive?

            All domestic packages are shipped via USPS First Class Mail and include tracking/confirmation in the shipping cost; please allow 3-7 days from the ship date for delivery. All international orders are shipped either first class mail or priority mail. Prices vary based on location and shipping method. Please allow 2-3 weeks for delivery.

What happens if my order gets lost in the mail?

            If something never arrives, please contact me. I will look into any and all issues regarding packages not arriving. Once confirmed, I can replace lost items. 

What is your return policy?

            Feel free to contact me if something is not right, and I can accommodate a return or exchange. All sales are final in the case of custom orders. The extra shipping costs accumulated due to an exchange are the responsibility of the buyer.

Do you wholesale your product line?

            Yes! Please contact me at shopcoldgold (at) gmail  for more information regarding wholesale terms and policies.

Do you make custom pieces?

            Yes! Feel free to contact me for availability and rates regarding custom requests.